Help & Support

Orders & receipts

1. Check the inbox for the email address you used at checkout, including spam or junk, for your Lemon Squeezy receipt.
2. Open the link in your receipt to access your order and its downloadable files.
3. Still missing it? Email us with the product name and your order number or checkout email.

Downloads & printing

1. Download the ZIP file, then extract or unzip it before opening the PDFs.
2. Open the included Start Here guide. Choose the color or ink-friendly edition you prefer.
3. Check your printer’s preview and scaling before printing. If a page is cut off, try “Fit to printable area.”

The PDFs are printable and annotatable; they do not contain interactive fillable fields. Use a PDF app’s text or handwriting annotation tools to add notes digitally.

Access issues

You can also find your purchases in Lemon Squeezy My Orders. Enter the email address used at checkout and follow the secure sign-in link sent to that inbox.

If a download will not open or you cannot access your order, tell us the product name, your device, and the error message you see. We’ll help you work through it.

Product questions

Need help choosing a resource or understanding what is included? Visit the planning tools comparison and FAQs, or email us your question.

The Expanded Family Support Bundle already includes the Family ARD Meeting Planner. You do not need to buy both to receive the planner.

For sharing and use questions, check the permission page included with your purchase. Contact us if you need clarification or permission for broader use.